🚚 Shipping Policy

Effective Date: September 15, 2025

At Fasthato, we aim to deliver your pet accessories quickly, safely, and affordably. This Shipping Policy outlines how we handle order dispatch, delivery times, shipping fees, and related terms.

1. Shipping Locations

We currently ship to all regions within the United Kingdom.
We do not offer international shipping at this time.

2. Processing Time

  • Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

  • You will receive a confirmation email once your order has been dispatched.

3. Estimated Delivery Times

  • Standard Delivery: 2–4 business days

  • Express Delivery (if available): 1–2 business days

Note: Delivery times are estimates and may vary due to courier delays, weather, or high-volume periods.

4. Shipping Rates

  • Standard UK Shipping: £3.99 (Free for orders over £40)

  • Express Shipping: £6.99
    Final shipping costs will be calculated at checkout based on your delivery method.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email.
You can use this to monitor your delivery status directly with the courier.

6. Delivery Issues

If your order is delayed, missing, or delivered to the wrong address:

  • Please contact us within 7 days of the estimated delivery date.

  • We will work with the courier to resolve the issue or provide a replacement if necessary.

7. Incorrect Addresses

Please double-check your shipping address before placing your order.
Fasthato is not responsible for failed deliveries due to incorrect or incomplete addresses.

8. Contact Us

If you have any questions about your shipment, feel free to contact our customer support team:
📧 Email: contact@fasthato.com
📞 Phone: 077 5274 8223