Sales Policy

Effective Date: January 3, 2025

At Fasthato, we strive to provide a seamless and satisfying shopping experience for our customers. Our Sales Policy outlines the terms and conditions related to purchasing plants and products from our website. By making a purchase with us, you agree to the following terms:

1. Product Availability

All products listed on our website are subject to availability. While we do our best to keep our inventory updated, items may occasionally be out of stock or discontinued. If you have placed an order for an item that is no longer available, we will notify you promptly and offer a full refund or alternative product options.

2. Pricing

  • Product Pricing: The prices of products on our website are listed in U.S. dollars and are subject to change without notice. We strive to provide accurate and up-to-date pricing, but errors may occur. In the event of a pricing discrepancy, we will contact you to confirm the price before processing your order.
  • Taxes: Sales tax will be applied to orders based on the shipping address. The applicable sales tax rate will be calculated at checkout, as required by local laws.

3. Payment Methods

We accept the following payment methods for online purchases:

  • Credit cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other payment methods as may be available at checkout

All payments are processed securely through trusted third-party payment processors. By placing an order, you authorize us to charge the total amount of your order to the selected payment method.

4. Order Confirmation

Once your order is successfully placed, you will receive an order confirmation email with details of your purchase, including the items ordered, total cost, and estimated delivery time. Please review this information and contact us immediately if there are any discrepancies.

5. Order Processing and Shipping

  • Order Processing Time: We process orders within 2 business days from the time of order placement. Orders placed during weekends or holidays will be processed on the next business day.
  • Shipping: Once your order has been processed, we will ship it using the selected shipping method. You will receive a shipping confirmation email with tracking details once your order has been dispatched.

6. Cancellations

You may cancel your order within 24 hours of placing it, provided the item has not yet been shipped. To cancel an order, please contact us immediately at info@fasthato.com or call (703) 330-9431. Once your order has been shipped, it cannot be canceled, but you may initiate a return once the items have arrived.

7. Promotions and Discounts

  • Promotions: We may offer promotional discounts, free shipping, or other sales events from time to time. These offers are subject to specific terms and conditions, which will be clearly stated on the promotion page.
  • Discount Codes: If you have a valid discount code, you may enter it at checkout to receive the applicable discount. Only one discount code may be used per order, and codes cannot be applied retroactively to previous orders.

8. Customer Responsibility

  • Accurate Information: It is your responsibility to provide accurate and complete information when placing an order, including your shipping address and payment details. We are not responsible for delays or errors due to incorrect information.
  • Tracking Your Order: Once your order has shipped, we will provide you with tracking details so you can monitor its progress. If you encounter any issues with delivery, please contact the carrier directly.

9. Refund and Returns

For information on returns, refunds, and exchanges, please refer to our Refund and Returns Policy.

10. Limitations of Liability

While we take every precaution to ensure the accuracy of the information provided, Fasthato is not responsible for any typographical errors, pricing discrepancies, or other issues that may arise during the order process. We reserve the right to cancel any orders in the event of such errors.

11. Contact Us

If you have any questions regarding our Sales Policy or need assistance with an order, please contact us:

Thank you for choosing Fasthato! We look forward to providing you with high-quality plants and exceptional service.